Careers at TNCI   All About TNCI   Benefits º Immediate Openings TNCI Job Description Job Title: Manager, Local Provisioning Job Code:   Department: Provisioning SUMMARY Manage a team of both supervisory employees and staff who are responsible for the implementation of all TNCI Local services Responsibilities include communicating company strategy and motivating Local Provisioning team to maximize monthly revenue growth Work with other TNCI departments to evaluate success of business, implement changes, and update working strategy to remain aligned with TNCI company goals The Local Provisioning Manager is responsible for overseeing all daily operations including: Quality of the order entry process Maintaining SLA standards System performance Employee performance Analyze the local pre-order and order process for the following services in Verizon, AT&T, Covad, and Qwest territories: POTS Centrex DSL Remote Call Forwarding Foreign Exchange Service PBX Trunks Off-Premise Extensions Off-Premise Extensions Provides support and guidance to the IT organization in their effort to automate many aspects of the local ordering process Works closely with the Product Department in new local product development and roll out ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Provide monthly reporting for Department: Number of orders completed sorted by order type Number of service numbers installed/converted Adherence to Service Level Agreements Analysis: Monitor order volume and look for trends in Local Service Requests for all services Determine potential automation opportunities Represent department at: Management meetings Product meetings Vendor meetings with Carriers as needed Determine process and structure improvements to maximize revenue growth through timely installations and conversions Investigate/design/implement provisioning process for new carrier relationships Maintain productive working relationships with vendors Step in and assist with high priority escalations SUPERVISORY RESPONSIBILITIES Management of Local Activations Supervisors and Team Leads Responsible for recruiting, interviewing, hiring, and terminating staff Conduct weekly meeting with direct reports Investigatory skills Coach/mentor direct reports to ascertain career path strategy Coordinate conversion strategy for complex projects QUALIFICATIONS Strong management skills Excellent organizational, analytical, computer, and telephone skills Detail-oriented team player Sales skills comprehension Investigatory skills Strong working knowledge of relevant software applications and databases: Neustar Clearinghouse SBC Web Toolbar Bell South/LENS Covad Connect Verizon LSI Verizon WISE MS Excel MS Word MS Outlook IDI CRM Local Order Manager Sprint - Desk Top Manager Global Crossing - UCommand Qwest - Remote Control EDUCATION and/or EXPERIENCE College degree preferred Previous Telecommunications experience required Previous Management experience required

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