Careers at TNCI   All About TNCI   Benefits º Immediate Openings TNCI Job Description Job Title: Local Provisioning Specialist Job Code: 5051 Department: Revenue Assurance SUMMARY Responsible for the implementation of Activations Order Entry procedures as noted in Duties Section Supervised thought/action/responsibility Perform as an internal service function to handle: Order Scrubbing Provisioning of Local, Long Distance, and DSL services Completion of CSR and Prequalification requests Customer account maintenance ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Order Entry Ensure that orders are accurately entered into Web Order Local services Ensure that CRM and/or IDI updates are completed for accurate billing Disconnect anis, features, etc. Change Fee Application Install fee Application Ensure that all orders are completed within posted SLAs Welcome notification process Agent/ASM communication ANI adds via Remote Control Confirm accuracy of informational flow from Web Order > CRM > IDI Accurately add/update AR codes CSR and prequalification requests Request CSRs from the appropriate ILEC via the Neustar provisioning system Accurately summarize, when requested CSRs Respond to inquiries from agents and internal staff regarding zoning and surcharge information Respond to CSR requests and prequalification requests within posted SLAs DSL prequalification and order processing Prequalify and submit orders for DSL via the Covad provisioning database Local Order Process Confirm product and service availability Submit local service requests to the appropriate ILEC via the Nuestar provisioning system including New installations Conversions Disconnects Adds, moves, and changes Directory listing requests Revise and resubmit rejected orders Perform escalations with the ILECs and Neustar as necessary Assist Customer Care with the troubleshooting of local services Perform customer file maintenance Handle Q&A email via group rotation coverage Other duties as assigned SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS Detail-oriented team player Excellent organizational, analytical, computer, and telephone skills Sales skills comprehension Investigatory skills Telecommunications comprehension Strong working knowledge of TNC software applications, database maintenance: Excel Word Outlook IDI Web Order CRM Desk Top Manager – DTM UCommand Remote Control Neustar Bell South LENS Verizon LSI SBC Toolbar Covad EDUCATION and/or EXPERIENCE College degree preferred LINE RELATIONSHIP The Local Provisioning Specialist will report to the Supervisor, Local Provisioning

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