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| Job Title: |
Network Engineer Voice Specialist 1 |
| Job Code: |
1066 |
| Department: |
Information Technology - VoIP |
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Actively monitor and maintain TNCInet service provider network including day to day support of network and systems.
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Responsibility and focus on IP and TDM voice switching systems.
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Enters and responds to trouble tickets regarding voice and network issues.
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Recommends, tests and implements network changes and configurations.
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Schedule, document and participate in routine network maintenance activities.
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Works within Tier III engineering group to proactively identify and plan required areas of capacity expansion and non-routine network maintenance.
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Level 1 Network Engineer is a key member of the TNCInet Tier III support organization and is responsible for maintenance and support of the TNCInet CLEC and ISP carrier network.
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Actively monitors and maintains the TNCI network to meet performance requirements and customer SLAs.
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Provides support regarding network configurations, hardware and interface.
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Focus on administering and maintaining class 4/5 switching systems, session border controllers, media gateways and other voice-specific network equipment.
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Troubleshoots issues within the network as it relates to continuity and performance, including call routing to and from various SIP and TDM carrier interconnections.
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Configure and maintain call routing plans within voice network.
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Test, turn up, document and troubleshoot various circuits and connections.
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Enters and resolves trouble tickets entered regarding any aspect of network support.
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Acts as contact person between all levels of customer care and network support.
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None
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Outstanding customer service and communications skills.
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Experience with carrier-grade network operations in a service provider, or qualified enterprise environment. Experience to include troubleshooting, monitoring and deploying network components.
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Knowledge of network monitoring tools, trouble ticketing systems and network operations processes and procedures.
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Demonstrate ability to learn quickly and obtain a high-level understanding of all network components and their function.
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Experience with VoIP and TDM network services and provisioning. Experience maintaining class 4/5 switching systems including switch provisioning, translations and troubleshooting.
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Understand VoIP signaling methods and codec implementations.
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Flexible and able to adapt to a fast paced environment while maintaining composure and exercising good judgement and decision-making skills.
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Should be a motivated self-starter with commitment to completing assigned tasks on time and reliably.
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Certifications are a plus (Cisco and others).
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Ability to change schedule according to network requirements including emergency dispatch and responsibility for on-call and after-hour technical support.
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4 years of college or equivalent training in Network Engineering and/or Voice Switching systems.
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3-5 years of hands-on engineering experience in service-provider, enterprise network or network/equipment testing.
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Direct experience working with Class 4 & 5 switching systems and/or Session Border Controller equipment.
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Direct experience working with devices utilizing the SIP signaling protocol.
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