Careers at TNCI   All About TNCI   Benefits º Immediate Openings TNCI Job Description Job Title: VoIP Product Manager I Job Code: 5030 Department: Carrier Relations SUMMARY Product Management – relating to TNCI’s facilities based product suite, TNCInet Advantage, spanning customer applications as complex as Voice over IP Hosted PBX solutions to applications as simple as Dedicated Internet Access Market Analysis – competitive analysis, sales feedback, agent and regional targeted program analysis Product Development – optimization of internal processes and system development Project Management – tracking of the various initiatives falling within the TNCInet Advantage product suite Sales Support – product support to sales channels Assist team with any on-going projects and initiatives that relate to the TNCInet suite of products ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Product Management Ongoing analysis of relationship opportunities to improve the product offering Ensure product profitability using approved financial models Review of Master Service Agreements for prospective vendor relationships Coordination with the regulatory and legal teams to insure compliance and minimizing exposure Collaborate with marketing team to ensure consistent messaging regarding the product Cost analysis of carrier rate decks Other duties may be assigned Market Analysis Perform ongoing competitive analysis to ensure the TNCInet Advantage product suite is staying in line with demands of the market Track product evolution of directly competing products Manage competitive information in a clear and comprehensive format Product Development Solicit feedback from internal groups on areas for improvement Review customer feedback, through ticketing system, to find areas for improvement Analyze feedback to find solutions to improve the product whether through systems integration or documentation changes Work with internal development teams to alleviate problem areas Sales Support Provide quote and special pricing support Develop collateral to assist agents in selling TNCInet Advantage Management of online collateral, both in public and private online forums Respond to product inquiries QUALIFICATIONS Telecommunications background of at least 2 years preferred Specialization in Voice over IP solutions a plus Strong interpersonal skills Strong oral and written communication skills Positive attitude Effectively multi-task, and prioritize various projects and initiatives Training experience a plus Experience interfacing with sales Strong working knowledge of the Microsoft Office suite of computer applications is required Word, Excel, Outlook, Project, Visio Experience within the following applications a plus: CRM Cisco VPN Client TFTP server Empirix Solarwinds - Orion Interactive Intelligence MIC CIC EDUCATION and/or EXPERIENCE College degree - preferred Telecommunications Experience (2-5 years)

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