Team TNCI delivers extensive industry insight and experience to telecom professionals with a focus on providing an unsurpassed level of customer service and support.
Our dedicated field-based Agent Managers, Agent Support Team, and Sales Support Team provide our Agent Partners and Customers with the continued support necessary to help determine the right combination of products and services for their organization. TNCI Sales Application Engineers and Technical Service Specialists provide added support and direction for our complete data product line. Our customers receive technical assistance with all aspects of their telecommunications infrastructure, from selecting the right mix of product solutions, to coordination and network design.
The Dedicated Provisioning Team at TNCI ensures that all TNCI Customers receive a smooth transition to our services. Our Best-In-Class program standardizes dedicated provisioning functions across all regions to effectively manage the critical turn up of service to our Customers. All TNCI solutions come with the assurances of a Team TNCI-led transition.
With the addition of our Customer Care professionals, Team TNCI delivers superior service and unmatched support for all aspects of our Customer’s communications solutions – starting day one.
Customer Care Department
U.S. — Based
Customer Care Organization
Call Center in
Boston and Santa Barbara
Over 98% of calls
are answered within 1 minute by a live agent
24 x 7 Support
TNCI Customer Portal provides customers and agents with ultimate control of their TNCI portfolio from services to billings in the US.