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Network
Monitoring
- Network Operations Center (NOC) personnel ensure
reliability and performance with proactive and reactive monitoring of the
network. The NOC actively monitors the TNCInet™ platform end-to-end with
continuous proactive polling for device status as well as collection and
correlation of every type of management data that the network can produce
- TNCInet™ employs the Empirix™ Hammer XMS VoIP
monitoring solution. Hammer XMS is a carrier-class monitoring solution with a
robust set of features designed for call management, quality measurement, and
the ability to correlate, and report on, performance data
Customer
Support
- TNCInet™ customers benefit from the experience and
expertise of the TNCI U.S.-based Customer Care organization. Our team of
Customer Care specialists is available for business-class support around the
clock
- TNCInet™ provides every customer with access to a
user-friendly online portal in order to track utilization and manage their
services. With the TNCInet™ Customer Portal, customers will be able to view
the following in real time:
- Bandwidth Utilization
- Latency
- Packet Loss
- Status of Nodes
- Call Utilization
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